Our support team works directly with authorized district personnel to understand the unique challenges and issues of customers in order to provide a personalized experience. Through teamwork and a proactive approach we identify and solve problems.
Infinite Campus Customer Support team won the 2019 HDI Team Excellence and Best Service and Support Culture awards. Winners were evaluated through a meticulous selection process with more than 400 total submissions considered for eight award categories. HDI, the leading support-industry association, annually honors organizations that have demonstrated exceptional leadership, vision, and innovation in achieving customer satisfaction.
Share product knowledge, tips and tricks, while networking with other districts. The Campus Community provides a single sign-on access from the Campus system to the knowledge base, forum discussions, learning tools, support site, upcoming events and more.
The Campus Community gives our staff the tools to be independent. If they have a question, they can usually find the answer themselves online. - Montana School District
If you are unable to find help within the Campus Community our support portal is available to access 24/7. The portal takes collaboration to the next level by giving your in-district authorized support contacts the ability to find answers, submit new requests, communicate with Support and manage your past cases.
Some questions and issues are better discussed over the phone. Campus Support recommends submitting the case details into the support case portal before calling to expedite your request/issue. Our phone system will allow you to enter your case number and will route you to the Campus Support Advisor that is assigned to your case or to the next available advisor.
Security is a top priority. The Campus Support toll-free number is provided to authorized support contacts and is never published online.
Monday – Friday
6 a.m. to 6 p.m.
Let's get that fixed quick! 24/7 phone support is available for Campus Hosted customers experiencing an application outage. Press Option 8 for reporting Outage Issues.
After you dial, enter your case number and be routed to the advisor assigned to your case.
Infinite Campus utilizes a customer satisfaction tool to gather feedback on the services provided to customers when they contact Campus Support.
We embrace the challenge of staying updated on the innovative and evolving Campus product. We take personal initiative to learn, be informed, and gain new knowledge, skills, and understanding.