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Parents & Students

Answers to common questions are only a scroll away...

Campus Portal and Mobile App

Are you having trouble with the Campus Portal or Mobile App?
We are here to help. Please review our commonly
asked questions below.

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District ID

Your District ID can be found by using our search. Just enter your district name and select your state. For more information, see here

Find your District ID

Username/Password Issues

Your school can reset your password/create an account. You can also visit the Web Portal and click “Forgot your password/username”.

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Login Problems

Getting an error message using the Mobile App? Have you tried logging into the Web Portal?

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Trouble receiving notifications? Make sure they are enabled in your settings. Wondering what triggers notifications?

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Error Messages

Are you receiving an error message? Is the Mobile App crashing? Find some helpful items to try first.

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Child Not Appearing

Is one of your children not appearing in the Mobile App? Are certain areas of the Mobile App not working?

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Supported Platforms

  • iOS 7+
  • Android 2.3+

Student Privacy Pledge

Infinite Campus is a proud signatory of the Student Privacy Pledge

Security Vulnerability

Need to report a security concern?