• April 24, 2024
When working with any technological tool, it is important that when questions arise, you know directly where to go for assistance. At Infinite Campus, support is not only about solving problems. It’s about understanding district needs, building relationships, and making sure customers love the products and services as much as we do.
Below are eight ways Infinite Campus support is unique:
- Our team of 50+ support individuals work in the same building. When we have a question, we can go directly to the source for help and clarification.
- Support is a career at Infinite Campus. The average tenure of the team is 6 years.
- There is one number to call for support. Why? We understand people in school districts wear many hats. You need fast, effective, efficient, and secure support. Our team provides exactly that.
- Each support advisor is an expert on specific modules and tools.
- We support one product – our single-solution student information system – not multiple add-on products obtained through acquisitions.
- We don’t outsource support... we are all here in Blaine, Minnesota. If you have a question, we answer.
- Infinite Campus has a 98% customer support satisfaction rate… we survey our customers daily to ensure support was to their satisfaction.
- Customers close support cases. This ensures customers feel certain their request was resolved.
