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Find help 24/7.

There are no dumb questions, just really smart software.

Online • Phone • Submit a Case • User Groups

Through a collaborate approach, our support team works directly with authorized district personnel to understand the unique challenges and issues of customers in order to provide a personalized experience. We are committed to doing the right thing through teamwork and a proactive approach to identify and solve problems. We look forward to working with you.

Online Support: Campus Community

Share product knowledge, tips and tricks, while networking with other districts. The Campus Community provides a single sign-on access from the Campus system to the knowledge base, forum discussions, learning tools, support site, upcoming events and more.

Login/Create an Account

The Campus Community gives our staff the tools to be independent. If they have a question, they can usually find the answer themselves online. - Montana School District
  • Forums
  • Product Documentation
  • Videos
  • Simulations
  • Messages
  • Hands-on Virtual Labs
  • News
  • Upcoming Events
  • Surveys
  • Enhancement Schedules

Submit a Support Case 24/7

Support Portal

If you are unable to find help within the Campus Community our support portal is available to access 24/7. The portal takes collaboration to the next level by giving your in-district authorized support contacts the ability to find answers, submit new requests, communicate with Support and manage your past cases.

Access Support Cases

Phone support

Let's Talk

Some questions and issues are better discussed over the phone. Campus Support recommends submitting the case details into the support case portal before calling to expedite your request/issue. Our phone system will allow you to enter your case number and will route you to the Campus Support Advisor that is assigned to your case or to the next available advisor.

Security is a top priority. The Campus Support toll-free number is provided to authorized support contacts and is never published online.

Hours available

Monday – Friday
6 a.m. to 6 p.m. CT

Experiencing an application outage?

Let's get that fixed quick! 24/7 phone support is available for Campus Hosted customers experiencing an application outage. Press Option 8 for reporting Outage Issues.

Connect directly to your case representative

After you dial, enter your case number and be routed to the advisor assigned to your case.

Parents & Students

Login Issues

Your Campus Portal password and District IDs are provided by your school. Schools need to have the Campus Portal available in order to use the Mobile App.

Help: Access District ID

97% Customer Satisfaction Rate

Infinite Campus utilizes a customer satisfaction tool to gather feedback on the services provided to customers when they contact Campus Support.

Learn Well and Prosper

We embrace the challenge of staying updated on the innovative and evolving Campus product. We take personal initiative to learn, be informed, and gain new knowledge, skills, and understanding.