Supporting our Customers

The mission of Infinite Campus Support is to provide our valued customers with a centralized point of contact for responsive and personalized solutions and advice. We are committed to “Doing the Right Thing” through teamwork and a proactive approach to identifying and solving problems. We are proud to report that our average customer satisfaction rating is 95%.

Campus Support utilizes both an online portal (Campus Community) and phone support to assist our customers.

Campus Community

This website provides 24x7 access to the following:

• Campus Knowledge Base for product information and step-by-step instructions.
  
• Campus Forums to promote discussion amongst Campus customers by areas of interest including system administration, product modules and state reporting.
  
• Learning tools such as self-paced tutorials and videos.
  
• Surveys for sharing opinions and ideas.
  
• Events calendar for viewing customer and Infinite Campus events in your area.
  
• News and relevant stories to public K12 education.
  
• Support case management access (available for personnel with support access). Staffed by Campus Support 6:00 am – 6:00 pm CT, Monday-Friday.

Phone Support (for designated personnel with support access)

• Staffed by Campus Support 6:00 am – 6:00 pm CT, Monday-Friday.
  
• 24x7 support is available for Hosted customers experiencing an application outage.
  

Infinite Campus Support is closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve, and Christmas Day.